Pathetic services
<p>All I'm trying to do is set up my Amex as a beneficiary because paying ur account via atm is changeable which is pathetic your charging me to pay your monthly payments. I will post this via all means because your social media team is pathetic as is your call centre agents who knows jack sh*the. </p>
Dear Ayesha
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Ayesha
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
I would like to thank Nicolas Govender for his patience and assistance in resolving my complaint with Nedbank. After the very poor experience with various call centre agents and then also the poor initial experience from the Facebook team, I was ready to take a loan and pay and close my Amex account. Nicolas has managed to turn around this experience and I am happy with the final response and feedback. Your Facebook team can learn from you and how to deal with social media complaints. Thank you Nicolas!
I would like to thank Nicolas Govender for his patience and assistance in resolving my complaint with Nedbank. After the very poor experience with various call centre agents and then also the poor initial experience from the Facebook team, I was ready to take a loan and pay and close my Amex account. Nicolas has managed to turn around this experience and I am happy with the final response and feedback. Your Facebook team can learn from you and how to deal with social media complaints. Thank you Nicolas!