1 reviews | Active since Oct 2016
Pathetic service,and No assistance at all
I logged a call with and agent yesterday(02/04/20)by Thandazile via the Nedbank app,about an sms that I received on the 2/4/20,about a debit order,that needed to be reversed. She then advised that she cannot see the debit,therefore she cannot do anything and that I should wait for today. Today(03/4/20) I logged same query with another agent(did not get her name)her reply was “please be patient while I retrieve your account details”and never came back to me. I then said hi to a second agent today(Michelle-03/4/20) and did reply after seeing whom I was speaking to, I then went back on again and said hi, which Sipho had now answered,I think you know what happened here again(no assistance at all)
I had to speak to 4 Nedbank agents with absolutely assistance, I hade to explain my full story to 3 Nedbank agents and no assistance... Who do I speak to when I bank with Nedbank and Nedbank cannot assist, Do I go to FNB or Standard bank,I am certain they don’t treat their clients this way.
I logged a call with and agent yesterday(02/04/20)by Thandazile via the Nedbank app,about an sms that I received on the 2/4/20,about a debit order,that needed to be reversed.
She then advised that she cannot see the debit,therefore she cannot do anything and that I should wait for today.
Today(03/4/20) I logged same query with another agent(did not get her name)her reply was “please be patient while I retrieve your account details”and never came back to me.
I then said hi to a second agent today(Michelle-03/4/20) and did reply after seeing whom I was speaking to,
I then went back on again and said hi, which Sipho had now answered,I think you know what happened here again(no assistance at all)
I had to speak to 4 Nedbank agents with absolutely assistance,
I hade to explain my full story to 3 Nedbank agents and no assistance...
Who do I speak to when I bank with Nedbank and Nedbank cannot assist,
Do I go to FNB or Standard bank,I am certain they don’t treat their clients this way.
I logged a call with and agent yesterday(02/04/20)by Thandazile via the Nedbank app,about an sms that I received on the 2/4/20,about a debit order,that needed to be reversed.
She then advised that she cannot see the debit,therefore she cannot do anything and that I should wait for today.
Today(03/4/20) I logged same query with another agent(did not get her name)her reply was “please be patient while I retrieve your account details”and never came back to me.
I then said hi to a second agent today(Michelle-03/4/20) and did reply after seeing whom I was speaking to,
I then went back on again and said hi, which Sipho had now answered,I think you know what happened here again(no assistance at all)
I had to speak to 4 Nedbank agents with absolutely assistance,
I hade to explain my full story to 3 Nedbank agents and no assistance...
Who do I speak to when I bank with Nedbank and Nedbank cannot assist,
Do I go to FNB or Standard bank,I am certain they don’t treat their clients this way.