Pathetic service yet again from nedbank

Yet again 3 months in a row using the nedbank app the worst app ever, 3 months in a row I'm experiencing the same problem having to do the same thing call, nedbank agents telling me to go via internet banking failing to even give me my password nedbank is pathetic when it comes to the app, the agent I spoke to after speaking to them for 10 min was silent for another 2 min with no response, didn't even say hold on nothing just kept quite with no resolution, 2nd attempt still no resolution and was advise they need to log this request with back office which means like previous months wait another 14days. I don't know why I do this to my self I'm leaving nedbank it horrific and terrible service and growing up this was the best bank now its pathetic.