Pathetic service when applying for vehicle finance

I am utterly disgusted with the service I received at Nedbank umhlanga. I had app**** for vehicle finance on my business account during mid February, it is now a month and they haven't gotten back to me and every time I phoned the business banker, he would tell me that credit is still going through it. Until I set up a meeting today, only to find out that it was declined due to the IT34 being dated 2***. Nedbank being such learned people should understand that the IT34 for 2016 is only released in June 2016. I am compeletely disappointed with the service I received and will definitely be moving my business account elsewhere, where I can still keep my dignity and be treated with respect unlike the way I was treated with Nedbank. Clearly they aren't \making things happen\" "