Pathetic service received at Nedbank Vikking Park Epping Cap Town

I am utterly disappointed with the service l received at Nedbank Vikking Park Epping Cape Town.

The banking hours are till 12 pm and myself and husband who have been banking for more than 10 years arrived at the bank at 11.45 to our surprise we were told by the security at the door that the bank is closed and they are not taking people anymore. I looked in the bank all tellers where there sitting and there was one person left at the bank. When we were leaving the security then allowed another person to get inside the bank just after we had left the bank. So if it that certain customers of a different race take priority compared to certain customers??l would like more clarity on that and also not to mention that its a long holiday that we are now stuck without bank cards as we needed bank cards replacement. I am highly annoyed, upset and disappointed with this type of service received and l will surely be telling everyone l know of this sick and pathetic service received today at one of your branches. Wasting our fuel and time driving for us to be sent back before the actually closing time.

Waster of my time and fuel and not to talk about the security being unprofessional. Pathetic service received and its very upsetting thats how Nedbank decides to treat its customers. Pathetic and unacceptable.