Pathetic service received AGAIN from Nedbank Ltd

I have existing home insurance with NEDBANK (policy nr: ********** 79) and following a third party incident at my home on Friday 26/01/2018, I expected to be assisted when I called the so called "emergency" telephone number for claims. I struggled for 15 minutes to talk to a consultant on Saturday 27/01/2018, just to be told my claim cannot be registered - I must wait until Monday 29/01/2018! This I was told after I stated that a boundary wall has been damaged and there is now access to my property.

Up until now, no-one from NEDBANK has bothered to call me regarding this claim. I have already started paying for repair works out of my own pocket and will be seeking legal advice as this service is very far below par as governed by NCR and insurance governance bodies.

This is the 3rd complaint against NEDBANK from me in less than 6 months - pathetic!