Pathetic Service & process not followed!

I've been banking with Nedbank for more than 15years, I currently have 2 bonds linked onto MY profile ,1 of the bonds are on both my husbands & my name however the other bond is on my husbands name only, My husband was present on both occasions to sign the profile documents in order to have both these bonds linked onto MY profile , My husband and I are currently separated, hence he went into the Nedbank centurion (branch 621) and asked them to de-link his bond of MY profile! He has no signing powers or authorisation to act on my savings account or my profile however he was allowed to do this! The consultant that assisted him also confirmed with him that HE is allowed to Access MY profile in order to de-link his bond as long as the branch manager authorisations this of which she did, No courtesy call from the consultant or the branch manager was made to me to advise me of what's going on however the branch manger decided to call me 3 weeks later to advise that as per Nedbank's legal department the process they followed was the correct process & that she did not require my signature on the profile documents or to authenticate me as long as she authorised this, Upon me finding out about the de-linking of the bond I called Nedbank's call centre & they confirmed that both parties have to be present to have this remove, so I'm also confused on my side as its quiet clear that the call centre agents are not aware of the processes on branch level.Right now I have zero faith in Nedbank & as far as I'm concerned Nedbank allows anyone to access any other persons profiles, with ZERO authentication & its okay to do this as long as the branch manager authorises it! I'm highly upset , disgusted & disappointed with Nedbank on how they went about handling this situation! Surely they would be extra cautious especially knowing the background of what's actually going on!I've worked for Nedbank for many years and as far as I know NO ONE is allowed to work on any persons account if the account holder is not present! I await your response.