Pathetic service overall

I opened an account in July 2015 and in less than 3 months down the line the account was blocked and i only found out when i wanted to draw cash. Upon arrival i was told that i needed to bring in FICA documents to activate the account and this would take 5 days no working days indicated by consultant. The next day i go into the bank to find out why they did not call me and they verified a different no# to me, as furious as i was i gave them my details again. On the 5th day after the weekend i go in to go activate the account, only to find out that the I.D was not good and needed to make a new one, i responded saying i couldn't as i had no money or other alternative identification document. they then said there is nothing they can do mind you they still did not save my new details and the shocking part was that Diane Grove said that a client may open an account without being checked by their FICA!!!!!. SHE WAS CALLED TO ASSIST AND SHE JUST HAD THE MOST DISGUSTING ATTITUDE AND DID NOT SEEM REMORSEFUL, SAME GOES FOR THERESA SACKANARY THEY COULD NOT EVEN ANSWER SIMPLY QUESTIONS, THE BM NICKY DANIIELS DID NOT COME FOURTH, AS SHE WAS PREPARING TO GO ON LEAVE. VERY VERY DISGUSTED, POOR SE