Pathetic Service Nedbank Gateway Mall

<div>So I went to the bank on Saturday June 3rd to make a withdrawal. However due to the amount I was told I would need to place notice so that the bank can arrange for my cash to be made available. I placed notice and was told I will b notified when I can come in. I was called on Monday June 5th and was told the funds are available however I was not able as I was at work. So I asked if I can come in on Tuesday. The lady confirmed yes. I get to the branch at 10am and get told I need to wait 20 minutes. After an hour of waiting I then get directed to the tellers. Wait for another 30 minutes before I can get any service. I spoke to++++ and she said to me that there is just 1 teller at the branch and I need to be patient as the branch has accommodated me by making these funds available. She goes on to further say if I can't be patient and wait then I need to go to Westville to the safe zone to make a withdrawal.is this the kind of service one can expect especially being an ex employee and a long standing customer?</div>