Pathetic Service - Nedbank Eastgate

On Friday the 13th Jan, I had the worst possible service one could have ever imagined. I visited the branch and honestly felt like I was pushed from pillar to post. With so many different people assisting me, it felt like nobody knew what they were doing. Out of the many people who assisted me, my last resort was Rethabile who seemed to be the only banker who knew what she was doing. She tried every effort to assist me. Her early detection of what the problem was assisted a great deal. She was so caring and empathetic towards me. I was so angry to the point whereby I even cried, thats how upset I was. It was so highly frustrating as I had spent more than THREE HOURS at the branch. The next day was my Birthday and I had wasted half the morning trying to do a simple transfer from one Nedbank account to another. The Teller 1 was absolutely useless, and just wanted to go ahead with the transfer not telling me that I must pay a fee of R150.00 in charges. Please upskill your staff and do not waste the clients time Being a loyal client to this branch for many years and to be treated that way was totally unacceptable.