Pathetic Service - Nedbank Balfour Park

<p>Hi, </p> <p> </p> <p>I went to do an atm deposit of R6 000.00 yesterday morning at 10am at the Nedbank atm at Balfour Park. when prompted I put my money in the machine and the machine subsequently "swallowed" the money without completing the deposit. I then informed security who told me to go into the branch and alert them. I went to enquiries and spoke to a lady (who did not have a name badge on and did not provide her name) who informed me that she would make the necessary enquiries with the people who load the atm. She informed me that that the loading/checking of the atm usually takes place at 3pm and would call me once that had been done. This morning just after 9am I subsequently went back to the branch as I had received no feedback and the same lady informed me that the atm custodian had not come the previous day and would come today at 12pm. At 1pm, I subsequently went back to the branch and the same lady once again informed me that the atm custodian has not come in. </p> <p> </p> <p>My deposit was URGENT! It is unacceptable that more than 24 hours later, the atm custodian has not been to the branch and it is equally unacceptable that I do not get communication from the bank. I have to keep going to the branch to follow up on a machine error, not an error on my part! It is also unacceptable that your employees are working without name tags and do not offer their names when assisting. I now have to go back to the branch tomorrow to follow up again and ask this time ask the lady for her name.</p> <p> </p> <p>What am I supposed to do about the money that I was trying to deposit that I still have not received? R6 000.00 is not a smal amount.</p> <p> </p> <p>Regards,</p> <p>Disgrunteld Customer </p>