Pathetic Service Nedbank after 20 Years of Loyalty

I was contacted by Nedbank and asked if I preferred my cards that were expiring delivered to me or sent to my branch, and which human does not realise time is precious, off course I wanted it delivered. excited that I could get them to me, I was then called my the delivery company stating I need to have a copy of ID, which is clear and a proof of residence. I dont mind the ID but now you want proof of residence, i have my mail delivered to a P O Box , this is 2015. The light bill is on my husbands name, so now I call nedbank, I must now fill in a form at the bank, After 20 years, you are pathetic. I will take my account to your competitor, who I am sure will treat me as a valued client. You have just lost a 20 year customer. I will be telling who ever wants to hear , what pathetic service you offer. Dont offer something if you cant deliver. Waste of time Nedbank, you do nothing for South Africa.