PATHETIC SERVICE NEDBANK

On the 4th of June there were two ********** activities that went of on my account, with my card in my possession and me being at home, firstly I have never in all my time with Nedbank done an email transfer that too, to someone unknown to me, to date I have had absolutely no feedback, the investigator never replies my emails nor answers her phone, no does she return calls, according to her the matter was escalated and someone else will get back to me, this happend on the 4 June 2019 today being the 24 June 2019 and not a word regarding the matter, I am currently late on payments and submitting waiting on Nedbank to do a reversal on money that belongs to me, the last time I checked I am responsible for interest on late payments, PLEASE HELP I NEED MY MONEY BACK