Pathetic service Nedbank

<p>They changed my credit card to platinum. When I went to the branch to collect. I was told I wasn't FICA. I told them to cancel the cards. This would have been my fourth time. They seem to not be able to get it right. I can't believe it. The third time they promised that it would be done. What are they doing with the documents???? They also have my name spelled wrong and I have told them on numerous occassions to fix it but as usual they can't get it right. This was at Gezina branch. The staff is not friendly at all. The lady that helped me looked like she didn't want to be there. She didn't even try to convince me not to cancel the cards. There were a few people that also were complaining about the service.</p>