Pathetic service, incompetency

Nedbank debited my account when money was deposited into the acvou account. They reversed it. Then 24 dec they deducted two payments. Again i had to email to reverse the one payment again.

On the 1st this same amount was debited again. Up until today nedbank has not contacted me.

Iam anmoyed irrated and frustrated by this situation and nedbank just act as if iam the idiot. Not realising the inconvenience they cause nor acknowledging their mistakes.