Pathetic Service from the call centre
<p>Called the call centre 8 times for them to put me through to the telephone banking department and every time i got to the telephone banking department they could not hear me, some hung up, some just stayed on the line...the last time i got through spoke to a lady named Shantal who advised i should rather physically go into the bank as there's nothing she can do except put me through to the telephone banking department even though i emphasised my disatisfaction on how many times i called in and they could not hear me.</p> <p>industries are performing and growing according to the digital revolution and banking with a bank that expects me to physically go to the branch is pathetic. What poor service!!!</p>
Dear Desarene
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Desarene
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
So alternatively i could email my information and recieve a response how many days later??? does the fact that i called in so many times not make you wonder that this is rather urgent? what was the first option though to provide my info here??? This surely cannot get any better, very soon your client base will be to the minimum due to the service your'll provide.
So alternatively i could email my information and recieve a response how many days later??? does the fact that i called in so many times not make you wonder that this is rather urgent? what was the first option though to provide my info here??? This surely cannot get any better, very soon your client base will be to the minimum due to the service your'll provide.
Recieved a rather speedy and prompt response from Nicholas Govender, if only i had dealt with an employee like him on the first go then i certainly would not have gotten to the level of dissatisfaction i did. It took me to liaise with 9 different employees to find one that provides excellent service.
Recieved a rather speedy and prompt response from Nicholas Govender, if only i had dealt with an employee like him on the first go then i certainly would not have gotten to the level of dissatisfaction i did. It took me to liaise with 9 different employees to find one that provides excellent service.