Pathetic Service from the brach and the call center you are only good enough when you bring in money

Very bad service that i received from my own bank. The day you need their help its a problem but when they want you to open an account its very quick.

I went to Springs town branch just to receive confirmation of funds / proof of the account that deposited money into my account i was told they cant do it at the branch then they gave me ***to call its their tracing department thats was 1st of July. I called them the lady tried to asist me and told me they will send the proof via my email and i should just be patient with them. I gave them friday, saturday and monday. Tuesday i called because now i have received nothing from them a horrible lady by the name of Vannessa ( coloured lady)told me where to get off that am looking for something they dont know and my bank statement should be proof enough. I tried explaining that my bank statement only reflect the reference which is my name i need confirmation of where the funds came from i was told all my queries are closed cos m looking for the impossible.

Funny enough i was working at standard bank we used to log a quiry to the head office after two days then will get details of where the funds came from especially if it waa from another bank account or company.

Then a guy by the name of Lungani told me the branch should have helped me they cant log a quiery from my personal call it should be something that they send from the branch.

Now i am confused branch chased me away so where do i go now. Because i know that my bank can help me trace that transaction only my bank.

That proof is needed i court because the person is denying depositing the funds. Yet that Vannessa lady told me i should ask the person who sent me the money for proof