Pathetic service from Nedbank Walmer Park

On the 2nd August I went to the Walmer Park branch to collect my new card. What should have been a simple and quick process took nearly 25 minutes. Being unhappy with the service, a complaint was logged via facebook messenger to Nedbank- no response was received.

I was then incorrectly charged bank charges, and I called the call center on the 6th August who were unwilling/unable to assist. Still being unhappy with the feedback received, I was put through to Melanie Govender at the complaints department. I requested that I receive a refund, and she confirmed that my query would be seen to within 24 hours by the branch manager at Walmer Park.

Today is the 18th August, and I am still waiting for that call from the branch manager.

Needless to say, I will be moving my banking elsewhere despite a nearly 20-year relationship with the bank.