Pathetic service from NEDBANK to loyal customers

<p>I have received extremely poor service from NEDBANK, being a loyal customer for more than 15 years.</p> <p>The poor service relates to an on-line personal loan application (ref: ********** 7) that was submitted to Springs Mall branch on Friday 28 April 2017 already.</p> <p>Since this date, NEDBANK has chosen to ignore this application and to provide me with credible feedback on its status.</p> <p>This is after i called the contact centre on Friday 05 May 2017, and visited the Springs Mall branch on Saturday 06 May 2017.</p> <p> </p> <p>Today I contacted the call centre again and received even worse service:</p> <p>The first call was made at 08h54 and I was placed on hold for 9mins 39 secs.</p> <p>The second call was made at 09h04 and I was placed on hold for 5 mins 20 secs (I have the cellphone screenshot to proof this).</p> <p> </p> <p>This is utterly pathetic service from an institution that makes false claims that online banking and loan applications is better and faster than their opposing other banks.</p> <p> </p> <p>I am shocked and disgusted that I am receiving this type of service and that I STILL do not have an approved loan, even after my indiviual efforts.</p> <p> </p> <p>Disgusting!!!!!!!!!!!!!!!!!!!</p>