Pathetic service from Nedbank professional banking

Professional banking is meant to serve a supportive role. I was rudely spoken with by one of the team members very rudely and when pointing it out, was not even heard. My private banker attempted phoning me once after the event and that never again but I assure you, no apology was given to me or effort to maintain a relationship provided. After years of experience in paying for a professional banker, I find the experience incredibly disappointing. One I regret spending fees on. Professionalism requires respect and support or else what am I paying for. Being spoken to rudely and abruptly and being made to feel wrong for requiring help after requesting assistance perhaps once a year is ridiculous. Pathetic service from the professional banking team at Nedbank. It appears that personal friends within the department trumps customer service and satisfaction.