Pathetic Service from Nedbank Private Client Assistance

I opened a new account with Nedbank three days ago. The new bank cards were delivered yesterday morning but the new account is still not reflecting under my profile on internet banking or the MoneyApp. I have contacted my so-called private banker numerous times and sent emails as well, but it seems that even though you are supposed to be a private client, due to the fact that they are probably not getting enough commission from you and you are not classified as previously disadvantaged, your banking needs are irrelevant to them. I have even been on an hour long call with their client centre, but to no avail. This is absolute pathetic service from Nedbank!!