PATHETIC SERVICE FROM NEDBANK INSURANCE

PATHETIC SERVICE FROM NEDBANK INSURANCE

I am writing to express my dissatisfaction with the service I have recently received from Nedbank Insurance.

On the 21st of October I had my vehicle ******, and I have been extremely disappointed with the level of service I have received from Nedbank Insurance. The customer service staff have been unhelpful and unresponsive, and I have not been able to get any information about my claim. I have contacted the customer service staff several times, but each time I have been met with apathy and a lack of knowledge.

I have had extreme difficulty in getting a response from them and it’s becoming extremely tedious. I have spoken to Riana on the 31st of October, and I have received no joy and speaking to numerous other individuals have yielded no results either

I continuously calling in the Claims Department for feedback, I wait on the line for anywhere between 30 minutes to an hour per call daily each consultant that I communicate with cannot assist me and they email a head of department or manager to contact me regarding my claim , till date I have not received any feedback nor did I receive a call from Nedbank with an update

I have been sending out daily emails to all relevant Departments with no response back. Below are the email addresses used *** *** *** *** ***

I am still paying for my premiums without me having a vehicle and each department cannot inform me if I will be reimbursed for my premiums paid already Without having a Vehicle No Consultant can tell me the Retail Value of the vehicle Any Questions I have for the Department that they cannot answer they put me on hold for over 40 minutes which I than drop the call.

I am extremely disappointed with the service I have received from Nedbank Insurance, and I would like to request a resolution to this matter. I would like to receive a response from you as soon as possible, and I would appreciate if you could provide me with information about my claim.

I look forward to hearing from you at the soonest

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