Pathetic service from Nedbank Insurance

I have been banking with Nedbank since 2008 and its disappointing to be receiving such poor service delivery during this dreadful time. This is concerning as I have always ensured my loan repayments have been made timeously every month (I have also made attempts to make extra contributions apart from my minimum installments) prior to the lockdown. Upon reaching out to Nedbank during this challenging time I was advised to take a payment holiday for 3 months whilst processing claims on the credit life policies. During this payment holiday my account will not be debited however I have interest accumulating on my loan amounts which is scary as I did not receive feedback on the status of my claim and my payment holiday has already come to an end. I have made numerous calls to the contact centre (customer service), the personal loans department and the Nedbank insurance contact centre with no feedback whatsoever. These calls were made from the 26th March 2020 to date, I am bearing all costs regarding communication and these are lengthy calls being transferred to different departments and being spoken to by multiple consultants.

I have sent the requested documents on the below email addresses and contacted numbers provided by Nedbank employees as follows: • *** • *** • *** • *** • *** • *** However when I had called on the 26th of June I was told that my claim was not even captured. This is highly disappointing as I've been contacting these departments at my own cost and on so many occasions that this financial institute does not even have the decency of sending an sms, email or returning a call. It's been far over the deadline date for a client to have recieved feedback and yet when one calls in they are told basically NOTHING was done.