PATHETIC SERVICE FROM NEDBANK CREDIT CARD

I APP**** FOR A CREDIT LIMIT INCREASE ON MY CREDIT CARD LAST WEEK WEDNESDAY, I ALSO SUBMITTED MY DOCUMENTS ON WEDNESDAY. THURSDAY AND FRIDAY RESPECTIVELY I GOT SMS'S TO SAY ITS APPROVED. I CALLED NOW FOR THE 3RD TIME NOW IT IS DECLINED BECAUSE MY 3 MONTH AVERAGE WAS NOT CAPTURED DUE TO THE FACT THAT I EARN COMMISSION. THE CONSULTANT ESCALATED IT NOW FOR ME, BUT NOW I HAVE TO WAIT LONGER BECAUSE OF THE AVERAGE NOT BEEN CAPTURED. WHAT PATHETIC SERVICE!!!!!!!!