Pathetic service from Nedbank and VVM

I had a credit card with Nedbank. Unfortunately, due to financial constraints last year, i could not honor all my payments immediately. I was contacted by VVM debt collectors for a payment arrangement which I did honor every month till my account was fully settled the 8th of March 2026. Every month Nedbank contact me via sms keeping on remind me to settle my account or legal action will be institute against me. The account ***3 was fully settled on the 8th of March, proof was send to VVM debt collectors (Khona Nkose) which in return acknowledge the proof received and will allocate this to my account and ensure that a settlement paid up letter will be issued to me. On the 14th of April I contacted Nedbank which refer me to VVM for assistance since my account was handed over to them. I spoke to VVM and request the proof of paid up status since my portal still shows and outstanding amount. I was informed that I need to settle my outstanding amount which was due on 8th of March. Once again, I forwarded the proof of payment to *** Today I contacted them again trying to solve the matter since this action reflects bad on my credit rating, and I was informed that VVM still waits for Nedbank to acknowledge that my account was paid up. This act now negatively reflects on my personal credit rating while I did honor my payments as agreed with VVM. Now I'm being played by VVM and Nedbank which does not update my status on my credit rating since the outstanding amount still reflects more than R9000 on my credit profile. I did settle all outstanding amounts own to Nedbank while they ignore me and does not provide me with a paid up letter while I'm getting harassed with legal action against me if I don't settle my account.