Pathetic service from Nedbank!

So, I've opened a Nedbank MiGoals account a few months ago. Little did I know I'd be having such difficulty with them. Truly disappointing. I did the application online via the app and it was said to me that the delivery for my MiGoals card will be FREE! And that a delivery charge might appear on my account but will be reversed within 5 business days. It's been months now and that hasn't happened! My account is now overdrawn! Nedbank has sent me a message saying I need to pay that amount for the card delivery which is R170.59 . In the message that was sent to me it said I need to pay that amount or legal action will be taken on me, which is complete and utter nonsense! Why will I face legal action? If I was told the delivery is free? It just seems like this is how Nedbank likes to scheme their clients or potential clients! It's absolutely ridiculous and pathetic of the company! I've called Nedbank twice already and was told that it will be rectified! It's been a while now and nothing has changed! I received a sms this morning saying my account has been handed to their attorneys which will result in a judgement! This is such nonsense! I will never, never, never use Nedbank again! They try and trick you into opening an account with them saying things will be free and all that but in the end you get charged with things you weren't aware of and then they try to take legal action on you? Such pathetic behavior from a Bank!! I even have the screenshots to prove that the delivery was going to be free! When I called Nedbank the last time they said it'll be cleared and the lady told me she had put a query through and that it'll be sorted but it hasn't been! Instead it got worse! What kind of people working for Nedbank do they have? So ***********! I called Nedbank again this morning trying to resolve the issue! And had little to no help! I was told the matter has been escalated to the manager and it will be sorted out! Which was the very same thing I was told the last time I called, and nothing was done! I will definitely not recommend Nedbank to anyone after experiencing this! Word of mouth is a very powerful tool! You cannot treat customers this way! Making us pay for something that supposed to be free! It is absolutely pathetic! I will get everyone I know to close their Nedbank accounts and rather move to a bank that actually cares about their customers and that doesn't try to manipulate them! And that has competent people working for them! Absolutely disgusted with this service from Nedbank! It's terrible in every single way!