Pathetic service from Nedbank

Pathetic- from the 7th of April my wife has been requesting a settlement letter to pay off her overdraft and credit card.... from the 7th to date she had to call Nedbank as firstly they had 24hr to 48hr turn around time for settlement letters, however the 48hours had passed and no settlement letter was provided, when she called on the 15th Nedbank sent an email that was zipped and she couldn’t open, till date no one is helping to unzip the attachment for her, despite the numerous calls made daily for assistance, we were also advised that this settlement letter cannot be given in the branch but only via the call centre so we unfortunately have to deal this incompetence. I will be venting my experience all over social media with the lack of urgency from Nedbank and poor client satisfaction..... Pathetic - I am a private client at ABSA and not once had I dealt with such pathetic service... I will be moving my wives account to ABSA as well due to this service, Today is the 19th and settlement letter was asked on the 7th with numerous calls made till date.... Pathetic for a bank.....