Pathetic Service from Nedbank

Good day,

I app**** for my account to be upgraded from Migoals to Migoals Plus, that was on 26 November 2024 and last month I complained to Mrs Govender from Nedbank in Durban, and she promised that my account will be upgraded and there are some refunds of the charges that will be reimbursed to me, I just fail to understand why the account must take 6 months to be upgraded.

Nedbank, you promise your customer and you don't fulfill the promise. Why must this take so long? What a pathetic service!

Regards Yolisa Matoti