MS
Matsamo S

1 reviews | Active since May 2016

25 May 2016, 08:04

Pathetic Service from Nedbank

<p>I have 4 business accounts with Nedbank which are in order and not owing a cent.</p> <p>Recently one of my companies received a huge payment from a client which is the state. I have now been told out of nowhere that I cannot access the fund since the accounts had been dormant. </p> <p>Never in a single day that Nedbank alerted me of such status and I have been in contact with the branch often on there matter on same accounts.</p> <p>Now I am sitting with employees that are not paid and angry on a mistake that was not committed by me.</p> <p>They tell me a lot of nonsense about Megtapes and everything else does not make sense.</p> <p>On Monday they told me the fund has to be in the account for 24 hours and yesterday it was a different story. Now I am told I need to wait for 5 days to access that fund, in the meantime what happens to my creditors? What happens to my employees?</p> <p>We choose banks to simplify our lives but in this case Nedbank has totally failed our business. We work so hard to get to that point and they derail us.</p> <p>It is very pathetic and unacceptable. </p>

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Replies (1)
Nedbank
Nedbank's reply25 May 2016, 08:24
Official

Dear Matsamo,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team