MG
Michelle G
1 reviews | Active since Aug 2017
04 Feb 2019, 17:01
Pathetic service from Nedbank
Called Nedbank asking for information about the type of account that I have and querying certain bank charges. The agent was completely clueless and after many contradictory statements from the agent, I asked to speak to her supervisor. No agent has called me back to date. Furthermore, one of my replacement credit cards has not been sent to for over 6 months now. Spoke to Delaine on 17/01/2019 at 12h45. Looking into changing banks. Suggestions welcome.
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Replies (3)
Nedbank's replyOfficial
04 Feb 2019, 21:47Dear Michelle
Your concerns have been noted and a Resolution Manager will contact you within business hours to assist.
Regards
Client Service Support
Your concerns have been noted and a Resolution Manager will contact you within business hours to assist.
Regards
Client Service Support
Nedbank's reply04 Feb 2019, 21:47
Official
Dear Michelle
Your concerns have been noted and a Resolution Manager will contact you within business hours to assist.
Regards
Client Service Support
Your concerns have been noted and a Resolution Manager will contact you within business hours to assist.
Regards
Client Service Support
MG
Michelle G's updateReviewer Update
23 Mar 2019, 15:49Published this review over a month ago. I received a call the very next day from Nedbank assuring me that they would look into my complaint. No further response received to date. Complaint has still not been resolved. Case in point that service from Nedbank is really pathetic. This is very disappointing.
MG
Michelle G's update23 Mar 2019, 15:49
Reviewer Update
Published this review over a month ago. I received a call the very next day from Nedbank assuring me that they would look into my complaint. No further response received to date. Complaint has still not been resolved. Case in point that service from Nedbank is really pathetic. This is very disappointing.
MG
Michelle G's updateReviewer Update
14 May 2019, 14:21No response received to date
MG
Michelle G's update14 May 2019, 14:21
Reviewer Update
No response received to date