Pathetic Service from Nedbank

Very disappointing service from Nedbank

17/11/2019 - I requested to cancel my Credit Card and Stop Order on my account at the Mall@Reds branch, spent 30 minutes on the phone to the call center to get the settlement amount of which I paid almost 3 weeks ago). - I also received confirmation that the Stop Order on my account had indeed been cancelled on that same day I was at the branch and was advised that I need to get a GreenBacks Shopper card to redeem my Greenbacks that I have accumulated. - I was advised to call their call center and request cancellation of my Credit Card which I did that following Monday 19/11/2018 - I had called the contact center and spoke to a consultant who advised that he will order a card for me and send it to the Forest Hill branch in order for me to collect. - I was promised a call on that Monday to finalize everything regarding the cancellation and transferal of points. The consultant requested the card for me and I collected the Saturday that followed. 24/11/2018 - I went to collect my Greenbacks card at the Forest Hill branch and was informed that I will need to speak to the call center to transfer the points before I can redeem it.

26/11/2018 - I waited the Monday for the call to no avail.

28/11/2018 - I sent an email to the contact center on the Wednesday morning requesting a call back and was indeed called back at 12PM. The consultant advised that he would call me back after 2PM as I was in a meeting. The call was not returned. - Further to this, the Stop Order went off my account on Monday 26/11/2018. - I had sent a follow up email as I was still awaiting feedback on the above scenario as I was not called back. 29/11/2018 - I received a call around 12PM on Thursday advising that I had to withdraw the Greenbacks from a Nedbank ATM in order for me to use it and was provided with the incorrect information from the branch. - The Mall@Reds branch had also contacted me and I was advised that they will attend to my Stop Order query and have it cancelled for me. 30/11/2018 - I went to a Nedbank ATM to withdraw the funds I had available in the Greenbacks shopper card as I was instructed to do so. The ATM notified me that the transaction was cancelled and I needed to contact my Bank. 03/12/2018 - I sent a follow up email with my enquiries and requested feedback in writing as to exactly what I need to do to redeem my Greenbacks, cancel my Credit Card and the Stop Order on my account. I am still waiting for this to be resolved, 13 days shy of a month later from my initial enquiry.