PATHETIC SERVICE FROM NEDBANK

<p>Hi</p> <p> </p> <p>Worse experience I received from Nedbank. Highly disappointed I went to Nedbank at Festival Mall in Kempton Park to open new account, we came to an agreement that they will help me with cheque account Savvy, I had my ID book and proof of resident as per FICA, I asked the lady to open up 32 days Account and on my cheque account I asked her to make debit order of R4000 from my cheque account to my 32 days account of which was NOT done.</p> <p> </p> <p>I received a message to collect a card, on the 12 I went back for collection, I stood in a queue for more than 1hr 45mins, while I was waiting there a guy came passed us and got help immediately, I asked there guy who was with him why he jumped the queue and he said he was there before me. Another lady who was after me who was going to report her lost card was on her cell phone talking to her sister while waiting of course in front of security No one says anything to her. My husband called me only to ask me where can he find me but I was told not to answer my phone inside the bank. The question is, was I different to that lady or what???? After waiting for long only to find out the system is offline by then I was in front. I asked the lady who was controlling the queue how long is going take and the answer was she can’t confirm that. I went to the ladies, buy some few stuff, I went back there system was still offline, I took my daughter to bathrooms and when I come back the system was up and running, I asked the lady what must I do now because I’ve there almost half of my day, she said I must start a que, I found it difficult to understand how they operate, and the worse part I was in front when the system went offline but her excuse was even those people were there when the system went off which was a pure lie, I was the in front. I asked for the manager, she said the manager is busy she explain to her but she also said I must stand in the queue, I told her I need the bank manager to come and tell me that right on my face of which I also wait for another 15mins to see her. When she tried to help me only to find out that my account was unsuccessful due to the address that was not matching with FICA, I asked that white lady (Manager) whom her name badge was upside down, I couldn’t read it, in this case whose fault is this because definitely when a client open the card they need ID and proof of address??? She said probably should be the consultant fault for not updating or changes. After spending 3hrs on that matter. I asked the manager to cancel everything as I was shocked with the service I received and the way they treat clients.</p> <p> </p> <p>On the 17 again, I went to Nedbank in OR Tambo to make 32days notice on my account, I was there at 14H00 sharp, and I’ve been told that, it’s time for balancing I must wait a little bid, to my surprised I waited for 25mins to be help. I asked the consultant by the name of Robyn Reeby who was fully enjoying her chappies that was making me feel so hard to hear what she is saying, I had to repeat myself twice or three times to make a notice on my 32days account, I gave her my ID book, she did whatever she was doing, I told her to please deposit the money on my Capitec account, she asked the next consultant how to do it, if the client request the money to be deposited to another bank, then she suddenly ask me a bank statement, I asked her for what because I was at Festival Mall, the lady only asked me to write it down for her never asked me for statement! I do know my account number, I asked for manager for assistance whom she came after 30mins as well, the lady by the name of Theresa Andersen whom she called herself a branch manager but knowing nothing and NOT helpful at all, a useless manager I ever met in my entire life with her stuff being rude as ever when she chew chappies and enjoying that irritating noise. I had to go to back and get my statement as I was confused of unhelpful Theresa says she need a proof of resident and rude Robyn a bank statement. I asked the so called manger Theresa Andersen, where is a competent there, because at Festival Mall I wrote my bank details on a piece of paper No one told me that I must bring statement??????? She then told me the lady who helped me AT Festival Mall was not manager, of which I was told she is the manager, could someone explain to me what do you call that??? When I left there it was 4H10mins.</p> <p>When I came back I was helped by a lady called Matsie, who told me that there was NO need for statement nor proof of residence for making a notice , it was only needed if I want to close my accounts of which that was the reason for me to be there in a first place, I was there to make notice ONLY, they have changed the system, she need to do training with them, she was so helpful and professional. That Robyn took 10minutes to make a copy of my ID, I left there at 18H00. I can’t believe a big company like Nedbank can do such a horrible thing to me. I need to know is how you guys treat your clients???? I will suggest that a Training must be given to that Theresa Andersen first, she doesn’t have s****s of management, she is just a JOKE. When I asked her a question she will refer me to her juniors, and whatever she was saying was making No sense to me all. She must also be clear when she speaks to the customers.</p> <p> </p> <p>I need a feedback on my accounts that are cancelled, I don’t wanna step my foot at any Nedbank anymore I will take my money somewhere else. Bad experience ever. </p> <p> </p> <p> </p>