pathetic service from Nedbank

Nedbank agent from call centre phoned me to collect my card from the la lucia nedbank branch. i went to collect it a week later only to find out that it hasnt arrived yet. then i was told to take a new ticket and wait in the queue which i had been waiting in for the last hour thereafter i opened a new account which went smoothly only to receive a call two days later informing me that they had forgot to make me sign some document and that i would have to come in asap.i havent seen more unprofessional staff like this before and would recomend that all staff be sent for training before facing clients.this is really pathetic service for such a big company.