1 reviews | Active since Jul 2011
Pathetic Service from nedbank
I have been a long time client of Nedbank, but today's treatment i received to stop a Credit Card and report ********** transactions, might make me consider.<br> <br> I phoned nedbank, explained the issue to the call centre agent. He put me though to what was supposed to be the department dealing with above issue, After giving the reference number I was told it is another department who deals with that. So i got put through again.<br> <br> Finally someone who could stop my card. But he doesn't deal with disputes that has to go somewhere else, so I was put through again. Just to be greeted by an answering machine where I could leave a voice message ????<br> <br> Contacted nedbank again, explained what happened so they put through to the department again, just to be answered and put on hold straight away.<br> <br> So I phone again and finally got through to the dept dealing with disputes.<br> <br> We discussed the transactions I disputed and she asked for my email address and told me I will receive a dispute form in the next to business days.<br> <br> Sorry Netbank/Nedbank, this is not on We don't live in the 18th century anymore, an email should be almost instant, not 2 business days to send & arrive.
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
