Pathetic service from Nedbank

My partner and I app**** for business finance 6 weeks ago, we comp**** with all of Nedbank's requests for documents and information. To this day we do not have an answer on our finance application status. We were promised an answer yesterday but non was forthcoming. It's taken Nedbank 6 weeks, it's pathetic!! This has put my partner and I in a tremendous predicament as now we're liable for rent and franchise fees due and do not have the funds available to sort it out, solely due to Nedbank's delay. Customer service has become a thing of the past, extremely dissatisfied and disappointed in Nedbank's turnaround times. As a long standing Nedbank client I'm embarrassed as I sang Nedbank's praises to my partners before we began the application, in light of this horrific experience I will have to consider moving my products over to another institution. Pathetic from Nedbank.