Pathetic Service From IAN - online banking

I am a new client with Nedbank and i recently opened an account with Nedbank as well as get my MoneyApp up and running. A day later my phone went it for repairs which meant i could not logged into my MoneyApp.

So i tried to log on via online banking and was prompt to create a username. I spoke to a call center agent by the name of Ian who straight away advised me that i need to to to the branch. I disputed it and told him i only need a bank statement and could he not assist me with a temporarily username - He advised he can but i need to do a security check. Firstly this account was only opened for a days and the agent did not even take my ID number and kept taking long to ask questions as if he is thumb sucking them. Moments later he told me i failed and need to go to the branch. I asked proof of this failure and was denied why is that so? Should i just believed that i failed because he told me so?

I demand this be taken seriously because your agent cannot be thumb sucking questions and then fail people especially ones that have not even transacted on a newly created account.

His service is pathetic and should not even go back to training he should go back to interviews and probably take a look at his life because he seems like he doesn't understand his job requirements. That call should be listened so because the service Ian shown would of made my dogs **** look better!