PATHETIC SERVICE FROM DECEASED ESTATES DEPARTMENT

If I could give 0 stars, I would.

This company should be ashamed of itself. It is almost a year since my grandmother's passing and we are still waiting for Nedbank's reconciliation. Their Deceased Estates Department is shockingly mismanaged and their customer service agents have no idea how to deal with problems! If I could turn back time, I would tell my grandmother to move all her accounts to avoid the nightmare we are currently experiencing. We have to escalate this issue to the Banking Ombudsman and I am sure that will take a few months to resolve. ABSOLUTELY USELESS BANK.