PATHETIC SERVICE FROM CALL CENTRE AND NEDBANK

I have now been holding on for more than a hour after calling the call centre for the 3 rd time. in total it has taken me 3 hours just to try and regain access to my accounts digitally. I re installed my mobile banking app and because of my age the ***** Dept must release my Mobile app now. The worsed thing is I am a pensioner from Nedbank and visited the bank this morning to issue me with a temporrary pin for my profile as my profile was blocked due to *****. THIS IS PATHETIC SERVICE FROM NEDBANK.