Pathetic service from branch

We are appalled by the service received from your Maponya branch.

My husband requested a replacement card as his card has expired and the 1st time the card was replaced he was never informed the card is ready for collection.

He requested it again and the same thing happened. This morning he went to the branch to collect the card & was refused assistance, the branch managers on duty Louis and Gladys both refused to come out and hear what his query was or how they could assist. How is this inline with TCF? Having a client follow up and come to the branch and still not be assisted, will he be re-imbursed for his petrol as he keeps on driving to the branch with no assistance and this is not the first time we are getting pathetic service from your guys, we had asked for internet banking on this account and to date, it has not yet been loaded