Pathetic Service from Avo Nedbank

Such bad service from Nedbank Avo. They took two weeks to deliver after they reopened after new years and they delivered a damaged item. I requested for a return the same day that they delivered and it has been more than a week and they still have not collected the item yet. The staff keep giving excuses whenever I follow up about the progress. I will not be ordering from such a pathetic and unorganized company again.