Pathetic service

I have a home loan with Ned bank, due to COVID I fell behind 3 months with my repayments.Arrangements was made to pay R4000 per month for the 3 months.In April we honoured our arrangements.The beginning of May they deducted an amount again.Whenever there is money in my account Ned bank deducted. I reversed the debit order and because of that they are now claiming that I am in arrears.We paid the full arrears already but each consultant I talk to gives different information.On Saturday I spoke to Pamela and she advised she will ask her team leader Masheka to contact me, I am still waiting on her to call me back! I really need somebody who is competent at one of their branches to contact me.I,want this matter resolved. My number is ***