Pathetic service

I've had a terrible experience with my bank. I lost my card then I froze it for a week before I decided to order a replacement card on the money app on 17/06/2021. There was no communication until I decided to follow up on 29/06/2021. Bottom line its 23/07/2021 my card was now available but for collection only without an option for delivery. Due to work commitments I could not collect it so I still do not have my card. I have no access to my money with no effort from the bank for alternative recourse