Pathetic service

The most horrible customer service experience I have ever had to experience, I have requested for a team leader to call me regarding my query. I am currently on maternity leave and do not receive a salary hence forth my call to the bank in late October November 2020 an agent advised that they are able to hold my deduction for 2 months the most. I call in January 2021 spoke to ***8 Angelo mulle and advise the agent I am on maternity leave and was advised unfortunately I was mis informed and an arranged needed to be made. I have advised Mr Angelo of my previous call made and requested a team leader call me after listening to my call recording. I then made another call to Sébastien sunearparsab ***0 whom I have made aware I am unable to make any arrangements as I am still awaiting my uif. On the 01st March an amount was deducted from my account I called the call Centre on the 2nd March and spoke to a Jaydene luthmiya ***0 customer services who then advised my account was debited after an arrangement was made which I never made until this date she then rudely transfered me without allowing me to finish my query to Tristen Lewis at the collections department who also isn't very helpful. I would like a manager to call me asap as I am absolutely astonished at the team leaders who refuse to return call back to clients. If your calls are recorded why are there arrangements made when I clearly have not made any arrangements as yet I am still awaiting my uif and my account was debited leaving me without money for my 2 month old Babys milk or diapers. ***