pathetic service, disappointed

<p>I’ve been a client with Nedbank for almost 5 years and I have never had a service as pathetic like the one in Campus Square Branch. I went to the branch on the 18th of March 2017 and I had to wait over an hour to get assistance whilst I was the 3rd person in the queue. Nine days after submitting my documents, I couldn’t transact because my documents were not sent to FICA for approval and my account is now blocked. I went to Nedbank Lifestyle and got assistance from Conny Motebele who called the person who assisted me in Campus Square. She said the Branch Admin Manager was supposed to send my documents for approval yet she had the nerve to lie about submitting my things for FICA when the system still reflected that documents were still pending on their branch. We even called FICA and asked if they received my documents unfortunately they didn’t. I currently don’t have money to go to work or pay my accounts because they making their problem mine. Now I have to wait for another 3 days for them to sort out their mediocre. I am disgusted with the poor service I received and even considering other banks.</p>