Pathetic service delivery from Nedbank

I submitted a request for an emergency withdrawal of funds from one of my 32day investment accounts on the 26th of May and was informed after I called in to follow up that my request was never processed. Such professionalism from Nedbank I did not expect. I then requested the same request (***) on the 1st June and was assured my funds would be available the next day with a great big apology.

The very next day there was nothing in my account and then was reassured by another one of your customer care/service agents that they are very sorry for the inconvenience caused and they would work through the issue with their manager and I would have the funds I been waiting for for nearly 2 weeks the next day. I just checked my account and usually funds clear by 1am the next morning, to my surprise I did not receive anything into my everyday banking account.

This is the worst I have ever been handled by a bank, my bank none the less whom I have been with for how long and have all my money invested with. I am in a dire crisis and in need of my own funds nearly 2 weeks ago.

This just the last draw, I have had enough of empty promises and apologies, this service you offer customers is pathetic.