Pathetic service delivery

I went to the nedbank cresta branch on the 4th of June to request for a credit card limit increase. Today being the 18th of June, l have not had any response from Katlego the consultant that was helping me. But that is not the irritating part. Whats irritating is l phoned the branch countless times and was told Katlego isnt answering his calls of which whoever answered promised to give him the message and have him call me back, which was ofcourse to no avail. Approved or not, l deserve some feedback as your customer, Nedbank. So much for their slogan \make things happen"."""