Pathetic service

I am utterly disgusted by the poor service I've received from your call centre. Last month on the 23 of September I paid up my credit card and called to inform you that I want to close my credit card. I was then told that I was overcharged by R600 in my settlement amount and was asked to provide bank details for my refund which I did provide. I waited for my funds and never received them. I called yesterday and I was informed that my funds were released last week monday and the guy who was helping me told me he will escalate the matter to his manager.

Yesterday afternoon I received an sms saying my new credit card has been delivered at Montclair and I owe R25.00. I then called this morning to find out why my money has not been paid and why I am owing a bank when I closed my account last month before the 28 which was the normal day of credit card payment. To my surprise I was told this morning that I now owe R92.69 and that's the reason why my credit card is not closed. I feel cheated because i was not supposed to be charged anything after I've paid my credit card. I have paid that R92.69 using EFT and I want to escalate this matter further because I don't understand why I am owing the bank when on your system it appears that I settled it before the end of the month.

I expect a better explanation because I'm not going to leave this matter here. It is totally unacceptable that I must incur all the telephone costs to address your maladministration and I'm glad that I'm closing this credit card. I don't deserve such service.