Pathetic service

The worst service ever.

Last week Friday l registered a claim at 13.05 during the storm that caused havoc in Benoni. All l got was an Sms and never heard anything from Nedbank Home Owners Insurance.

I have called several times and noone is bothered to tell me what's actually going on with my claim. They make you feel like you asking for a favor yet this is a service l actually pay for. I have spoken to Zakhle, Nono and others l don't remember. Apparently my claim is assigned to some Devon/Davin Martins who doesn't seem to care just to give me a courtesy call.

I have spent some of my own money to to emergency repairs and restore electricity after the storm, submitted invoices and proof of payment but no refund.

The rains are back again and no repairs have been done to my roof or ceiling. I explained to Nedbank that l have a sick sick who cannot be in any polluted or mounding environment, that fell on deaf ears and now my daughter is sick!!!!

Even their complaints department is useless got an email from Silindile Mona Ngiba with a ref number: CCM ***7 and that was it! Nothing else from her even after l sent her another email pointing out the urgency of the claim.

Should l be turning to the press for assistance with this? I will gladly do it.