Pathetic service

I am so disgusted in the poor service that I'm receiving from this bank. I have been trying to get answers on their app which is clearly not working because you get through to the consultants who seems like they dnt know what they doing. They greet politely and afterwards your chat gets ended because for some weird reason they dnt receive the messages and chats gets ended. I have been trying to resolve a query since Monday. This morning I phoned in just to be told I have to go in to the bank after holding the line for 10 minutes waiting for a team leader. Who has time to waste to stand in lines that doesn't seem to move and sitting in a bank where consultants are happily chatting while you must wait to be helped. I have never been so disappointed in a bank and I will surely not recommend them to anyone. Ps this is only one of the complaints I'm struggling with them at this moment and will definitely be taking my banking somewhere else after clearing my account.