Pathetic service by branch and its staff members

Done bond endor*****t with branch no feedback/update report, went to branch several times told the person responsible not at work, escalated to head office on the web no progress, phoned Nedbank call center told branch have to resolve it. difficult to call through branch call not answered/redirected to relevant person. Frustrated every-time i went to branch my contact details got written down which am amazed to realize that nothing happens after that. People that work at branch they either not work/unavailable. Today went in looking for manager he is unavailable as always, was given team leader that has attitude herself. i gave her names of staff members that has ignored my case she rep**** she cannot point finger. but as customer i can because they are responsible to give me service which i find her pathetic. I ask her if they classify customers/discriminates them as such. she says they use ticket machine which is pathetic still because those tickets don't afford us service required. is all time wasting!